01 / START
Solve a specific problem.
Use the simplest suitable approach, including tools you already have.
PRACTICAL ADVICE. HANDS-ON DELIVERY.
AI built for
your business.
Less retyping. Smoother handoffs. Information you can use.
Start with recurring admin, slow handoffs or information that is hard to find. We help you choose a practical improvement, then handle the agreed setup or build, connections, training and support. Sometimes the best answer is a tool you already have.
We recommend what is right for your business, not what generates the largest project for us. Our approach to cost →
CONNECTED TO THE WAY YOU WORK.
YOUR BUSINESSPeople, software, information.
WITH CTHYAI tools built to help.
You run your business.
We take care of the AI.
01 / WHAT AI COULD HELP WITH
Where could AI
help your team?
You do not need to know where to start. We look at your team’s work for ways to save time, reduce avoidable costs and help you serve more customers, then assess which changes are worth the effort.
CUSTOMER REPLIES
Reply with the details customers need.
Bring customer questions, past conversations and your services together. AI can draft a reply for your team to check.
Customer question+Business recordsDraft reply
“Could we reply faster without missing the details?”
BUILT AROUND YOUR BUSINESS
Start with what helps.
Grow when it makes sense.
These examples are starting points. A simple setup may be all you need. Broader connections and automation are options when their value justifies the cost and complexity.
02 / CONNECT
Bring the work together.
Connect information and handoffs where it reduces effort or avoids mistakes.
03 / EXPAND
Expand where it earns its place.
Add connected actions and autonomous decisions where the benefit and risks support it.
YOUR RULES SET THE BOUNDARIES
The right level
of independence.
We agree what AI can decide and do on its own, what needs a person’s approval, and when it should stop and ask for help. The scope depends on your systems, information and the consequences of an error.
Explore what we can buildA decision or action is neededILLUSTRATIVE PATHS
WITHIN THE AGREED RULESAct automatically
Carry out the permitted next step.
APPROVAL IS NEEDEDBring in a person
Prepare the decision for review.
UNCERTAIN OR OUTSIDE SCOPEPause and escalate
Keep the exception visible to your team.
02 / ONE POSSIBLE STARTING POINT
A visit note becomes
a quote and a job.
In this air-conditioning example, AI turns visit notes into a quote for a manager to check. A tailored solution could connect more of the work, with automation and decision rules agreed for your business.
A note from the visitThe technician records what is needed.
A quote to checkAI drafts it using the business’s prices.
A job for the teamAfter approval and acceptance, the work is organised.
OFFICE AIR-CONDITIONING SERVICE
Save the visit notes.
03 / HOW WE HELP
From the right idea
to everyday use.
We work with your staff to understand the opportunity, handle the technical work and help people use the result. The scope fits your business, whether it is a simple setup or a connected build.
Design it
around you.
We look for practical improvements with your team, assess their potential value and compare the simplest suitable options. You see the scope, setup and running costs before deciding.
WHAT YOU GET
- A right-sized recommendation
- Clear setup and running costs
- A way to test the value
Build it.
Make it work.
We configure or develop the agreed solution, connect your software and set up access controls. We test it with staff, explain its limits, train the people using it and support the launch.
WHAT YOU GET
- Setup, development and connections
- Access controls and team testing
- Training and launch support
Keep it working.
Keep it current.
With an agreed support plan, we maintain the systems in scope and help resolve issues. We assess new options with you and recommend changes when they offer worthwhile value.
WHAT YOU GET
- Help when something goes wrong
- Maintenance for agreed systems
- Advice on worthwhile improvements
YOUR FIRST ENGAGEMENT
Start with the work.
Find the right approach.
You do not need a technical brief or an AI solution in mind. We start with what you want to improve and make each next step clear.
UNDERSTAND
Start with one problem.
Show us the recurring work, the tools involved and where effort is lost.
COMPARE
Choose the simplest route.
Compare the tools you already use, a straightforward new tool and a tailored build.
AGREE & TEST
Make the next step clear.
Agree scope, costs and success measures, then test the improvement with your team.
REVIEW
See what actually helps.
Check everyday use, important exceptions and the benefit against the full cost.
DECIDE
Keep it right-sized.
Keep, adjust or expand the solution only when the results support it.
A simple configuration may be enough. Where the path is less clear, we agree a focused assessment before recommending a build.
EXPLORE OUR SERVICES
Start with the work
you want to improve.
Practical advice, setup, development and support for small and medium-sized businesses. See what the work can involve and what we would need to check.
SERVICE
AI workflow automation
For teams ready to improve a repeated task or connect a wider business process.
Explore SERVICEBusiness knowledge search
For teams that lose time finding procedures, service details or other frequently used business information.
Explore SERVICEAI support and security
For businesses that need a clear plan for who can use AI, what it may do and what happens when something goes wrong.
ExploreKEEPING UP WITH AI
AI keeps changing.
We help you
keep up.
You do not have to follow every new AI tool.
Within an agreed support plan, we look for developments that could help your business. We explain the likely benefit, cost and effort, including when your current setup is still the best choice. We test agreed changes before everyday use.
Find something usefulTry itKeep what works
WORKFLOW EXAMPLES
A closer look at
everyday work.
Explore sample workflows, records and decisions. Each shows a possible first step that can be tailored to your business, rather than a completed client project.
WORKFLOW EXAMPLE
Quote preparation
An example for air-conditioning and other field-service teams that retype visit notes into quotes and jobs.
Explore WORKFLOW EXAMPLECustomer enquiries
For small and medium-sized businesses answering repeated service questions across messages and records.
Explore WORKFLOW EXAMPLEJob coordination
For service and operations teams keeping track of work across notes, messages and job records.
Explore04 / YOUR INFORMATION AND YOUR DECISIONS
Clear boundaries.
From the start.
Before connecting business information, we work through the data path and controls with you. The details depend on the tools, the task and the consequences of an error.
Selected informationOnly what the task needs
Agreed tools & accessSettings and provider terms checked
Action or reviewWithin your agreed rules
Information in scope
Which files and systems are needed, and what stays out.
People and permissions
Who can see information, change records or approve an action.
Storage and retention
Where providers process and store data, and how long they keep it.
Model training
Whether providers may use information for training, and which settings and terms apply.
Actions and approvals
What may happen automatically and when a person must decide.
Problems and recovery
What happens when information is missing or a tool fails, and who takes over.
YOUR BUSINESS COMES FIRST
The right solution.
The full cost in view.
We recommend the simplest suitable route, even when it means a small amount of work for CTHY. A larger build needs a clear reason.
WHAT YOUR PROPOSAL SHOULD MAKE CLEAR
Before you approve work- ONE-TIME WORKSetup or development
- The agreed scope, charge, testing and training, with exclusions made clear.
- RECURRING SOFTWARESoftware subscriptions
- Which tools are needed, what they cost and who pays each provider.
- VARIABLE COSTSUsage charges
- Charges that change with activity, with estimates and assumptions clearly shown.
- AGREED ONGOING HELPOptional support
- The maintenance and support included, its cost and the responsibilities on each side.
Changes by agreement.
Additional work is explained and agreed before it proceeds.
We weigh the likely benefit against setup, running costs and your team’s time. Savings, sales and other outcomes need to be tested, not assumed.
How we put your business firstFIND A USEFUL FIRST STEP
What would make
work easier
in your business?
Tell us about the recurring work, the tools you use and the improvement you want to see. We will help you explore a practical next step and explain the options and costs.
WHAT WE WOULD DISCUSS
Where do customer replies slow down?
We would look at the questions you receive and the information your team needs to answer them.
No technical brief needed. Please leave passwords, confidential documents and sensitive information out of your enquiry.